Returns & Refunds

OKPaid lets you process returns for completed orders. You can refund customers through their original payment method or as store credit.

Configure Return Policy

Set your return window and whether returns need manager approval.

1. Click Organization in the sidebar
2. Click Return Policy under Store setup
3. Enter the number of days customers have to return items
4. Turn on Require Approval if a manager must approve each return

Initiate a Return

Open the order you want to return.

Click Initiate Return.

Select the items to return, choose a refund method, and pick a reason.

Click Initiate Return to create the return request.

Manage Returns

View all returns from Returns in the sidebar.

Click a return to view details and approve, reject, or complete it.

Refund Methods

• Original Payment: Mark the return as completed after refunding the customer outside OKPaid.
• Store Credit: Adds the refund amount to the customer’s credit balance automatically when completed.

Return Statuses

Status	Meaning
Pending	Waiting for approval
Approved	Approved but not yet refunded
Completed	Refunded and restocked
Rejected	Return was denied